Position Wanted

DAVID C. BORCK
1424 North Walnut Avenue
Arlington Heights, Illinois 60004-4666
Home: 847/394-1439

E-mail: DavidBorck@aol.com

CAREER SUMMARY
Accomplished Operations Manager with proven results in project management, administration services, and general management. Developed programs which increased productivity, simplified business processes and added to the profitability of the company. In-depth experience in mail processing, business systems and support administration. Able to interact effectively with all levels of the organization and external vendors.

GENERAL MANAGEMENT
Significant experience in process reengineering and productivity program management in both manufacturing and distribution. Instituted use of management by objectives with all Grainger service department employees. Developed procedures for staff development and cross-training in all areas. Instituted innovative use of (hourly paid) group leaders for staff work direction and development (at Grainger). Achieved turnaround in service and cost in several failing service operations (at Grainger). .Developed program of client feedback and quality surveys for all service departments (at Grainger).

SERVICES MANAGEMENT AND PROCESS IMPROVEMENTS
Improved controls and processing of Graingers' automated mail and direct marketing programs, saving $320,000 annually in postage and processing costs. Working with our external presort bureau, developed and obtained USPS approval for methods to make Graingers' automated, presorted invoice mail a continuous flow rather than end-of-day batch mailing. This improved mail flow and receivables returns, saving approximately $500,000 annually in interest costs and postage. Reduced costs by $92,000 annually by conversion to internal production of Graingers' 200,000 labels and forms. Consolidated internal mailings to Grainger branches saving $42,000 annually in postage and handling. Developed and installed a facility wide productivity improvement program at Honeywells' Arlington heights manufacturing facility, based on management by objectives and process reengineering. Resulted in an average annual real productivity increase of 10% for 7 years in succession. While at Grainger, received the U.S. Postal Service Great Lakes Area Mail Center Manager Award for excellence in mail operations (1997). Developed a long-range office space plan for Graingers' Chicago Offices, based on the business plans for each department. Negotiated hotel agreements for Grainger travelers, saving $30,000 annually. Installed system of strategic sourcing and partnering with key suppliers of Grainger services and office supplies.

PROJECT MANAGEMENT
Directed Honeywell administrative staff and temporary employees during a strike contingency operation, bring the 500,000 sq. ft. manufacturing facility to full production in 11 weeks. Established a travel management system, which reduced Grainger travel costs by 15%, saving $3.5 million per year. This was done by establishing controls, reporting and follow-through with travelers and managers. .Instituted bar-coding and mail presort programs for Grainger automated mailings, obtaining annual postal savings in excess of $750,000 annually. Established team focused practices for the design and execution of all Grainger department and facility relocation projects. Converted Grainger office word processing operations from a central computer system to a decentralized PC based system, improving local control and productivity. Reduced annual costs by $300,000. Directed business systems study which improved space use at Graingers' specialty parts warehouse by 16%, saving $224,000 in warehouse costs annually. Revamped Grainger policy and procedure manuals to effectively communicate needed information in a timely & understandable manner.

PROFESSIONAL EXPERIENCE
W.W. GRAINGER, INC., Lincolnshire, Illinois 1977 to 1998 A $4 billion international distributor of industrial products, with more than 350 sales branches and distribution locations. Grainger employs approximately 15,000 employees nationwide with 1,900 employees in the Chicago operations.

Manager of Mail and Pressroom Services 1995 - 1998 Responsible for all mail and internal printing services and policies nationwide. Manage the Mail Services function, serving the entire company, handling more than 24 million pieces of mail annually and an annual budget of $7 million. Manage the print services group, producing more than 15 million pieces annually. Total staff: 38.

Manager of Administrative/Office Services 1990 - 1995 Directed administrative and mail service policies for the Chicago Complex at six locations. Directed day-to-day operations at two corporate facilities. Total Staff: 40.

Manager of Administrative Services 1982 - 1990 Responsible for administrative service at corporate office.Staff:12 .

Held positions of increasing responsibility at W.W. GRAINGER, Inc. as Manager of Administration Systems and at HONEYWELL,INC. as Manager of Business Systems and as Systems Analyst.

EDUCATION
MBA Production Management; Northwestern University (Kellogg), Evanston, IL

BS Industrial Engineering; Northwestern University, Evanston, IL

PROFESSIONAL AFFILIATIONS
General and Administrative Services Advisory Council

American Management Association; New York, NY

Chicago Area and Northern Illinois Postal Customer Councils

REFERENCES AVAILABLE UPON REQUEST

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