Position Wanted

ROBERT NICKLAS
23 Trimount Street
Taunton, Massachusetts 02780-7508
Tel. (508) 977-9979
NicklasR@CSPS.com

OBJECTIVE
To obtain a challenging position in mail management, where my past achievements, experience, education and strong capabilities will fully contribute to operational efficiency.

SUMMARY OF QUALIFICATIONS
Ten years in Customer Service-intensive environments; history of steady promotion. Three years of Supervisory / Managerial responsibility with up to twenty six subordinates. Experience in specialized areas of: Cost Control, Staff Training, Staffing, Employee Evaluations, Budget Administration.

An experienced Trainer of personnel Computer literate(including Databases and the Internet) Strong organization skills - effective time management Productive while under pressure, meeting stringent deadlines Credited with contributing a substantial volume of advanced ideas for operational improvements. Capable of working independently or as a "team player". An innovative, personable, diligent and highly productive professional.

EXPERIENCE
8/95 – Present: Christian Science Publishing Society in Boston/Wilmington, Massachusetts:
Distribution Services Supervisor. Oversee all phases of business in Domestic and International Distributions and product fulfillment reporting directly to the Senior Management Hire and supervise staff of twelve full time and ten part time employees Participate in hiring, training and supervision of administrative and support staff Responsible For: Product Fulfillment, Domestic and International Mail, Vendor Relations Express Services, LTL and Freight, Integrated Shipping Systems, Budgets / Allocations, Invoice Approvals Provide comprehensive status reports for Accounting and Senior Management Achieved particularly high levels of customer satisfaction. Commended by Management for excellence of service.

6/92 - 8/95: Isaac’s On The Waterfront, Plymouth, Massachusetts:
Bartender Responsible for serving drinks and food for a thirty eight seat bar while maintaining a busy service station for waitresses.

6/90 - 1/92: Proctor & Gamble, Quincy, Massachusetts:
Product Manufacturing Technician. Worked with a team in manufacturing and packaging of Ivory Soap. Dealt with shipping and handling of various products from other Proctor & Gamble plants.

6/89 - 1/ 90: Quincy Savings Bank, Quincy/Plymouth, Massachusetts:
Operated computerized bank transactions, coin teller, customer service and assisted opening a new branch office.

EDUCATION
1/92 - 6/92: Bridgewater State College, Bridgewater, Massachusetts:
Marketing Major. Participated in Varsity Baseball program 9/88 - 6/91Northeastern University, Boston, Massachusetts: Marketing Major Participated in Varsity Baseball program

SEMINARS & WORKSHOPS
Christian Science Publishing Society (8/95 - Present), 3 National Postal Forums, Postal Customer Council (PCC), Folio Show, Mail System Management Association, Warehousing - Pitney Bowes Mail Management, Parcel Shipping & Distribution Quest 2001 Process Training.

COMPUTER LITERACY
Windows 95, Microsoft Word, Excel, Lotus 1-2-3, Word Perfect, VAX, DOS, Russell Calendar, Netscape, Team Links, Pitney Bowes Star 700 System, Tracer, Aristo, Vendor Supplied Systems (Federal Express, UPS, Air Borne, DHL, TNT, Mailfast, Quick, ABF)

REFERENCES AVAILABLE UPON REQUEST

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